Last updated: 25 Feb 2026

We want you to be fully satisfied with your purchase. If something is not right, we are here to help.

1. Return Window

You may request a return within 15 days of receiving your order.

2. Eligibility for Returns

To be eligible, returned items must be unused and in original condition, returned with original tags and packaging, and accompanied by proof of purchase.

3. Non-Returnable Items

The following items are non-returnable unless faulty: personalized or custom-made products, final sale or clearance items, and items damaged by misuse, wear, or improper care.

4. How to Start a Return

1) Email us at info@sable-stone.com with your order number and reason.

2) Our support team will confirm eligibility and share return instructions.

3) Send the item back using the details provided by our team.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method, typically within 5-7 business days. Original shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

Exchanges are offered subject to stock availability. If your requested item is unavailable, we will offer an alternative or process a refund where applicable.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos. We will prioritize a replacement, exchange, or refund as appropriate.

8. Contact Us

Email: info@sable-stone.com

WhatsApp: +44 7835 387981

Address: 11 Brook Street, Thornton Lodge, Huddersfield, United Kingdom